Refund policy
At Soul Moss, we are dedicated to providing high-quality products that support your health and wellness journey. Your satisfaction is important to us, and we strive to ensure you have a positive experience with our products. Please review our policy below regarding refunds and returns:
No Refunds
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Refund Policy:
- We do not offer refunds on any of our products. All sales are final.
Return Conditions
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Product Condition:
- If you receive a defective product, please contact us within 7 days of receipt. We will provide instructions for returning the defective item and issue a replacement.
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Defective Products:
- Defective products can be exchanged for the same item only. We do not offer cash or credit refunds for defective products.
Replacement Process
Initiating a Replacement:
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- To initiate a replacement, please contact our customer service team at support@abundant-life.co with your order number and details about the defect.
Return Shipping:
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- Customers are responsible for return shipping costs for defective items. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.